We value you as a customer and recognize that funds came from your duffel bag into ours. With that, we seek to satisfy each and every customer order. We find that communication is vital to resolving issues, so let us know how we can assist. If we aren't aware, then we can't help.

The return and refund policy usually consists of:

• Terms of return: 28-days
• Merchandise must be in good and serviceable condition
• Reason for return (e.g. damaged or wrong product)
• Contact our Customer service department: [email protected]
• We will process your refund as quickly as possible
• Duffel Bag Inc. will cover shipping and handling on wrong or damaged products
• An exchange is possible; contact us for details